The items included in and excluded from each package are as set out in the package details.
All photographs and landmarks featured in the website newsletter gallery and elsewhere are for illustrative purposes only.
Star ratings and hotel facilities reported on our website are based on information provided to us by the hoteliers. As such, we cannot guarantee that these will be as illustrated because of the conditions subjected by large scale turnover of pilgrims in a short span of time during the peak Umrah season.
The photographs of hotel rooms are also intended to indicate the type of accommodation offered and may differ from those illustrated.
We do not categorize hotels in terms of star ratings, unless booked with certain requirement. We ensure that you have convenience of occupation of the room dedicated for you and your family or else one that is to be shared by a prescribed number, determined by the relevant Saudi authorities.
Star ratings and grading of hotels, especially in the cities of Makkah and Madinah are by the Ministry of Tourism. They have no set rules or conditions relied upon in such grading nor are the grading uniforms or standards equal across the rest of Saudi Arabia and nor are these anywhere comparable to the standards in force in United Kingdom.
Each room has attached wash/shower and toilet facilities with adequate supply of soap, hot water and towels.
There is no room service. Housekeeping is bare minimum and there is no automatic daily cleaning or sheet change.
This is available only on request and also only when one of the actual room occupants are present, unless these are four or five star hotels.
The package excludes Travel Insurance. We strongly advise you to obtain adequate Travel Insurance. We will be pleased to direct you to appropriate agencies that deal with Travel Cover should you seek such advice.
We are personally involved with every Umrah mission. Our representatives accompany groups so that we can be responsible on hand to ensure the comfort and satisfaction of the pilgrims who travel with us.
In agreeing to the terms and conditions you are responsible for guaranteeing payment including any insurance, charges, duties or other amounts payable.
In case of cancellation of flights and no journey taking place in first place due to the act of nature, necessary refunds will be made.
The deposit or full amount (as applicable) is due and payable in accordance with payment clauses and as per details submitted in the Booking Form.
A Booking Form is not valid and will not be accepted until such payment is received.
Upon issue of the Confirmation of Booking, a legally binding agreement will be deemed to have come into effect on the date that appears on the Booking Form.
We reserve the right to decline or cancel a booking or make further request, if we believe that we are not able to provide the facilities to deal with the medical conditions in question
When deciding to book the trip one should be aware of:
Change in the departing or arriving airports
Change to a lower/higher standard of accommodation
Flight departure time is more than 12 hours, we will let you know at the time of booking
Should a substantial change occur after the Confirmation of Booking has been issued we will let you know as soon as reasonably possible.
Disability and Medical Condition
The concept of Disability, as understood in UK, is not understood in Saudi Arabia. There are hardly good facilities for assisting people with immobility and dysfunction.
Wheelchair and ramps, if installed by the hotel, are utterly useless for wheelchair users to negotiate due to its awkward placement or very steep incline/gradient.
Neither are there any vehicles, other than ambulances, equipped with mechanism to assist a wheelchair user to get in and out of the vehicle. Likewise, the public toilets, in Mina, Muzdalifa and Arafat are void of special need equipment or ramps etc.
If you have motor/mobility dysfunction or if you are a wheelchair user (manual or motorized) you will need a personal support or carer to assist you during the whole journey.
However, if you develop a disability whilst on Umrah with us. We shall endeavour to help you find a personal carer for which you will have to pay.
You must notify us in writing of any medical condition that you or any person accompanying you. We may request further information on any such conditions and you agree to provide such information (which shall be true and complete) promptly.
We are responsible for providing the Umrah Tour as detailed in the brochure. We use reasonable endeavour to ensure that our work is accurate.
Do check your travel documents and ensure that the details match those on your passport. Where there are any discrepancies in any of the documentation you must advice.
Failure to do this may prevent you from participating in the Tour. Any changes due to errors (like name spellings) will incur charges where airlines, visas and other matters require so.
Travel documents will be issued where appropriate in the following ways:
Collection by You
Sent by post to your address by recorded or special delivery
Collected at the airport
No travel documents will be issued until the full and final payment has been received.
Where documents are sent by post pursuant to clause, we cannot be liable for items lost in the post.
The travel agency will organize visa applications and that of any person travelling in your party.
Necessary assistance from the client’s side is sought in obtaining the visa to complete all formalities.
Following documents upon our request is required, if you are a UK citizen:
Passport ensuring that it has six (6) months validity on the agreed date of your flight from UK
Passport has two empty facing pages
Passport is not damaged
Enclose a certificate of immunization against meningitis (meningococcal bacteria) clearly stating that you have been administered the Quirinale (ACWY) dose. This is a must excepting expecting mothers and children under 2 years of age
All non EEC nationals legitimately domiciled in UK or legally permitted for study or work etc., must provide their bio-metric (machine readable) passport with a validity of the stay permit to be for six months or more on the date of travel and the passport, itself, to be valid for six months on the date of travel
Non-EEC nationals must either provide their legal status with a Home Office/UKBA stamp or endorsement in their passport or with a biometric ID Card
An EEC national, resident in UK must provide proof of their domicile in UK with either:
local council’s tax bill
Current bill issued by their Energy supplier
Bill issued by their regional water supplier
UK driving licence, telephone bill or bank statements are not acceptable as a proof of residence
Four very recently taken passport sized photographs with picture taken against white background as required for passport.
Passports are collected by late Ramadan, however, if you have a plan to travel then your passport must be with us at least four weeks before the tour.
We cannot guarantee that a visa application will be granted and cannot be liable for any refusal made by the Saudi Arabian authorities for any reason whatsoever.
The deposit which is NON-REFUNDABLE is due and payable at the time of submitting the Booking Form.
Exact amount of the deposit will be as detailed in the Package details.
Balance of the price is due and payable as per the confirmation of booking or eight weeks before the date of departure whichever is earlier.
It is your responsibility to ensure that the sums payable under the Agreement are made by the due date(s). Please note that it is not our practice to send out reminders that sums are payable, unless such amount are overdue.
Failure to pay the deposit, the balance or any other sum due under the Agreement by the due dates of booking may be cancelled without liability on part of the company.
Payment can be made through Cheque, postal order, online payment, credit cards, Cash and Bank transfer.
Any cancellation to the booking or to change any element of your Tour, must be informed to us in writing as soon as possible.
If any member of your party wishes to cancel the booking or change any element of the Tour, this should be notified by you.
Where you cancel the tour prior to the due date of the balance of payment the deposit will be forfeited.
If you decide to cancel the Tour after the due date of the balance of payment, we shall retain 15% of the total cost of the tour plus any deposits paid.
Any cancellation costs levied by any of our suppliers or the airline will also be deducted from the amount to be refunded to you. Please note that some airfares are subject to special conditions and cancellation charges can be as high as 100%.
Any cancellations four weeks prior to departure will incur a 100% charge and no refund will be issued.
We will issue advise of the exact amount of any cancellation fees before finalizing the cancellation.
Any change of flight times by the airlines or the Saudi Aviation authority (or other authorities) which affects any travel plans made by you are not our responsibility. You are advised to book
Travel arrangements so as to arrive well in advance of any flights, etc., organized by us
Arrangement made including transport to and from the airports remains your responsibility and we cannot be liable for these costs
We recommend to arrange adequate travel insurance
If planned well, we will endeavour our best to ensure you have 40 Salah in Madina but cannot guarantee that it will be done.
Meals are to be taken as per hotel policy and arrangements made during booking.
When requested endeavour will be made to organize meals during your stay in the hotels in Makkah and Madinah
If there are complimentary meals, this will be half board and on buffet basis allowing to help based on necessity due to prevailing circumstances.
We will have a fixed time for such supply of meal.
The menu of the complimentary meal is Indian based, but can be changed when agreed earlier.
There will be hot drinks available for you in the dining area.
We will also serve complimentary meals, when you arrive in your hotel from Jeddah to Makkah or from Makkah to Madinah.
We have no control on the menu of the meal supplied by the mutawwif as he is obliged to cater for multi nationals under his management.
The Madinah Hotel is very large and have one massive dining area in which we will share the space with many other groups.
As such, wearing of your ID cards, issued by us, is a must to be able to get your meal.
General Manners and Etiquettes
We expect all to be dealing courteously at all time with our staffs.
It is a condition of this agreement that you attend all meetings and lectures that is organized.
Any advice given by us needs to be verified by you yourself and we cannot be held liable for any advice given out of good will, such as requirements for acquiring visas from the Saudi Arabian Embassy or the time it takes to get from Hotels to the Grand Mosques, etc.
We issue ID cards for our pilgrims and expect them to worn at all times. The cards carry passport number, picture of pilgrim, hotel names and phone numbers and the names and phone number of our prominent group leaders.
In case of mild illness which is not life threatening, medical care is available at every government clinic all over the pilgrim’s movement/residential area and medication is dispensed free of charge.
In case of serious illness or injury, there are field hospitals or mainstream hospitals where out-patient or in-patient service is available for initial diagnosis free of charge. Any surgery or illness warranting intensive care will carry a cost to be paid by you.
Any emergency treatment requiring transfers to other hospitals in Saudi Arabia or in UK will incur cost of transport to the onward destination and for the cost of treatment if in Saudi Arabia.
We do not provide personal care or service and it is for you to take necessary health and safety care.
We shall assist you should you be ill and get medical attention. However, we cannot be available for your hospital attendance especially given the fact that men and women are segregated everywhere.
Circumstances Beyond Control
We shall not be liable for any delay in performing obligations or for failure to perform obligations if the delay or failure results from circumstances beyond our control including, but not limited to the Act of God, refusal of licence(s), act of government, act of terrorism, fire, flood, earthquake, war, riot, explosion, accidents, criminal acts, civil commotion, industrial dispute, delays in transportation, adverse weather conditions, timetables being amended or cancelled by airlines, impossibility of obtaining information or any other cause outside of our control.